Senior Field Service Engineer - North (f/m/x)
We're looking for two senior field service engineers for the north region of Italy to help us boost the company to the next level. We want you to for your tenacity and results oriented. You’re hard-working, motivated to make a big impact, and you persevere until the job is done.
Initiative and growth mindset. You often come up with ingenious ways to reach your goals. In addition, you’re constantly analysing the market to implement new ideas and opportunities.
As an expert professional in your area, you ensure assistance aimed at customer satisfaction of all Sysmex products / solutions in the assigned geographic area. Member of the regional technical service team.
- Ensure uptime of instrument installed base in its assigned geographic area
- Build professional relationship with end-users and laboratory stakeholders
- Perform troubleshooting both in person and remotely
- Execute reactive and proactive service activities at customer’s site and/or remotely
Our company
Sysmex Italia is specializing in health technology, specifically in vitro diagnostics. Founded in 2008, it focused its efforts on cancer diagnosis, and have evolved and grow to the haematology sector, supporting healthcare professionals and patients around the world with a broad range of medical diagnostic products and solutions in a variety of fields.
We value continuous improvement, diverse teams and autonomy which drive our collaboration, and we are seeking colleagues who would be eager to be part of it!
Why work with us at Sysmex?
Sysmex offers a work environment that embraces diversity, collaboration and simply allows you to be yourself.
Our products aim to help improve patient life and well-being, but what about the well-being of our colleagues? We provide a workspace that appreciates and rewards effort and commitment. We understand our company as not solely being a workplace.
We strongly believe that joint understanding and a solid framework are essential parts of maintaining a value-driven corporate culture. That is why we established references reflecting our beliefs in acting with colleagues, partners, suppliers and customers.
Location
Milano
In this role you will:
Provide added value
- Act as expert and second level support in the field for the assigned business line
- Support development of colleagues in the field (training on the job)
- Act as prefer point of contact for 3rd level support from EMEA support team
- Perform pre-installation vistis and planning meeting with customers
- Carry out pre-installation at sysmex workshop and installations at customer side
- Provides basic technical and manteinance training to end-users
- Carry out repair actions and maintenance visits as per Sysmex procedures
- Plan proactive activities and regular visits to key customers
- Report of field activities and instrument status
- Keep lab directors informed about service deliverables and instrument status
- Organize regular meeting with key end-user to highlight value of service
- Assure that all customer-related records are up-to-date
- Accurately record service activities on sysmex CRM
- Assure customer satisfaction on all post-sales phases
- Collaborate with commercial functions on new tenders and business opportunities to design tailored-made solutions to specific customer needs
Do you have questions?
hr@sysmex.it
Reference No.: 09276
Sysmex Italia s.r.l., Via Merendi 19, 20007 Cornaredo
Job requirements
- University degree or equivalent in engineering
- Advanced certificate in electronics and/or equivalent industry experience
- Technical knowledge of electronic equipment (preferably IVD)
- Knowledge as a user of PC tools and software applications
- Languages: fluent English and Italian.
General professional experience:
- More than 10 years of experience as FSE on medical decice industry
- Later Leadership
- Self-motivation with the ability to work under stressful situations
- Able to proper communicate with end-users
- Previous experience with hematology, urinalysis, and hemostasis instruments is a plus
What's in it for you?
One of our biggest goals as a company is the health and well-being of our employees.
And so, we offer the following:
- Mobile working
- Flexible time and work-life-balance
- Ticket restaurant
- Canteen
- Campus training platform for the growth of your knowledge and skills