Training & Documentation Specialist (f/m/d)
For you, documenting technical information is more than just a necessary chore—you love making technical and business topics easy to understand across different media formats. You measure your success not by character count, but by the value you deliver and the feedback you receive from users.
Inspiring customers together for a better service world. Join us now!
We have exciting tasks for you:
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You research and develop content about our solutions and internal processes tailored to the target groups, creating e-learning courses and documentation in German and English.
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You manage and support Customer Service applications, specifically our learning management system and knowledge base.
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You contribute to improving and further developing our training and documentation standards and processes, including through the use of AI, in close collaboration with other departments.
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You provide support and advice on documentation and training and handle customer communication related to our Knowledge Services.
Your qualifications:
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You have excellent written and spoken German and English skills; French language skills are a plus
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You have several years of professional experience in e-learning or technical documentation
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You have strong o365 skills and hands-on experience with learning management systems and documentation management solutions
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You are comfortable with occasional business travel.
Our Benefits:
- Pleasant offices, fragrant coffee from modern coffee machines, vegetable and fruit days… that’s simply a typical day with us
- Meal allowance provided as a meal voucher contribution
- 25 days of vacation, plus 1 extra day for every 2 years worked at the company, up to a total of 30 days
- Not enough? No problem — you can also take advantage of workation or sabbatical options and become a digital nomad
- Company events (Christmas party including partners at a nice hotel with overnight stay, USU Summit, and other team-building activities…)
- Cafeteria-based benefits system, where it’s up to us how we spend our budget — from sports passes, education, and internet contribution to pension savings, simply plenty of options to choose from
- Permanent employment contract
- Interest-free company loan
- Possibility to borrow a company car
- If interested, online English and German lessons during working hours
If we have caught your interest, please send us your CV and all relevant information in English .
We process your personal data provided during the recruitment process for the purpose of evaluating your candidacy for the offered position. This data may, for the same purpose, be shared with our parent company, USU GmbH, based in Germany, acting as a processor / provider of HR services involved in the recruitment process.
The processing is carried out in accordance with the General Data Protection Regulation (GDPR).
Office manager
+420737249453
jobs@usu.com
Location
Division
Qualification
Working Hours
Code
- Brno, Prostějov
- Software
- Mid Level
- Full-Time
- 5155